Why is SouthWest Airlines so well known for their outstanding customer service? Sure, they get most of the basics right. Minimizing delayed and cancelled flights, staying affordable for the average Joe and maintaining strategic hubs all helps them compete with the likes of United, Delta and American.
But there’s more to it than that.
SouthWest lets people pick their own seats on every flight, making the entire process less formal and better suited for the laid back way most people want to fly.
There are also countless stories of SouthWest going above and beyond for their customers.
If you’ve travelled during the holidays, you know SouthWest employees celebrate them unapologetically.
A @SouthwestAir employee is dressed up as a Galaxy Note 7 for Halloween.